YottaPay is a free contactless payment app.
Register in 30 seconds with your bank account.
Pay instantly to small businesses, service providers, farmers market sellers, car boot sellers and many more. Pay your family and friends in one click.
Request a payment from someone near you with QR code, or choose a contact from your phonebook. Add clear reference to your payment so you never forget what it was about.
It has a bank grade security. No credit card is required, so you don't leave card details to anyone. All payments are authorized with your bank mobile app.
These terms describe how we work and how we exactly help you to process one-click account-to-account payments. Please read our YottaPay Privacy Policy to understand how we handle your data.

Please get in touch should you have any questions.

1. Terms

By installing the YottaPay app and using our services, you agree to be bound by:
these terms of service ("YottaPay Terms"); and our Privacy Policy.
Please review them carefully before you accept them.
YottaPay Terms will apply to the relationship between us and you from the moment you download the YottaPay App until you decide to delete the YottaPay account.

2. Open Banking and YottaPay

YottaPay services are organized according to the principles of Open Banking and PSD2 European Union regulations. We act under licence of Safeconnect Ltd, FCA regulated number 827001, issued for payment initiation services and account information services. Open Banking aims at increasing the competition in the financial services sector and provides access to users' bank accounts via third-party software applications. You can find more information about Open Banking at openbanking.org.uk

3. YottaPay

The YottaPay App, or YottaPay, means the software application and services available through it provided by Yotta Digital Ltd and supported on Apple iOS and Android OS mobile devices.
We may update the YottaPay App to enhance our services once in a while, and that means you may have to accept a new version of these Terms. We will notify you accordingly.
YottaPay is not an essential application with exclusive rights to manage your bank account or accounts, and is not a substitute for your proprietary bank mobile application. You can always check your balance, transfer money and receive other services via your proprietary bank mobile application.

4. Security Details

Once you start using YottaPay app we will create an account for you within our system. Your YottaPay account details are your full name, your phone number, YottaPay account password, YottaPay App passcode, TouchID or FaceID biometric access information, bank account sort code and account number. We do not have access to and do not store your bank account mobile app security details.
You will use you YottaPay App password and/or TouchID/FaceID to access your YottaPay App. You will use your phone number and YottaPay account password to reinstall your YottaPay app on the same or another mobile device. You must keep these details secret to prevent unauthorized access to your YottaPay App. If you register multiple peoples' biometric data on your device, you must ensure that you do not share your device with a person who is not authorised to access your YottaPay App as this could result in an unauthorised person having access to your YottaPay App.
However, you will be aware that in an unlikely event of such access nobody will be able to transfer funds from your account, as this feature requires access to your bank account mobile app. Your bank account mobile app has independent security arrangements and is not connected or otherwise reliable on your YottaPay App.
We will never share your personal information with third parties, unless it is specifically requested and accepted by you to provide you with payment services. More details on how we handle your information can be found in our privacy notice.

5. Functionality

YottaPay facilitates bank account to bank account payments which are approved by proprietary bank mobile applications and processed directly from the payer's bank account to the payee's bank account without any involvement of intermediary accounts. No YottaPay App accounts are being used in the processing. We don't handle your money.

Payment request generation service
You will be able to generate payment requests to other YottaPay App users via YottaPay App. It will include an amount to be paid and your account details. Such requests will be generated in a form of in-app notifications for users from your contacts, as YottaPay App connects user's phone number to a bank account or in a form of QR code for users nearby

Payment initiation service
YottaPay App facilitates payment initiation service from your bank account connected to your YottaPay Account. It is processed in two ways. You can receive payment request from other YottaPay App user in a form of in-app notification or QR code. Otherwise, you can pick up a payee from your contacts. YottaPay App will then generate payment instruction with full details, including bank account name, number, sort code, and payment reference. You are responsible for checking eligibility of the payment instruction to make sure you are paying the right person or legal entity. We then transfer your payment instruction to your proprietary bank mobile application for approval.

Payment initiation with payment request
Once you receive your payment request from another YottaPay App user, YottaPay App will generate a payment instruction from the information sent to you. You will not be able to change this instruction, the only two options available will be either to confirm or to reject it. You will always need to know clearly who you are paying and what you are paying for. We are carefully monitoring all requests that are sent via YottaPay App to ensure that no fraudulent requests are being transferred within our system. Never respond to unknown and suspicious payment requests, received from the users you don't know, as this may result in losing your money. In the unlikely event you may have received such a request please report it immediately to help@yottapay.co.uk.

Payment initiation with contact details
Once you pick up someone to pay from your contact details, YottaPay App will generate a payment instruction according to the YottaPay App settings by the owner of the phone number and will display relevant information, including account name, sort code, account number. Please check carefully that payment instructions are relevant to the payee you are intended to pay. If in doubt, please contact the payee directly to confirm he or she is YottaPay user under the number from your contacts.

6. Peer-to-peer use and business use

Peer-to-peer payments are free.
YottaPay app is designed to provide both peer-to-peer payment initiation services and business payment and authorization services. Peer-to-peer payments for personal use, e.g. personal loans and gifts, family and friends transactions are free for both payers and payees.

Business payments are free for payers. Payees are charged according to the number of transactions and volume funds credited to payee's account via YottaPay App. Fees are different depending on the type of the y business. We operate a flexible payment authorization fees system for business users, including sole traders, public and limited companies, and charities.
You must notify us if you intend to use YottaPay App for business purposes. Once you do so, you will be offered a fee plan tailored to your business and transaction volume, including discounts and cashback structure offered to your customers and clients. Tailored fee plans start from 1.49% and can be significantly lower depending on the transaction volume.
The Base Fee for business payments acceptance is 1.99% of the amount transferred to the business payee bank account as a result of YottaPay App transaction plus 0.20p for every transaction. If you decide to accept business payments without letting us know, by accepting these terms and conditions you authorize us to classify your YottaPay account as business should we decide to do so. You also agree to pay the Base Fee for the transactions for the period starting from the date we classify your YottaPay account as a business.
We strongly recommend you to let us know once you decide to use YottaPay App for business purposes as we will be able to provide you with additional benefits and lower your costs as much as possible.

7. Consents

When you initiate a payment through YottaPay App you explicitly consent and authorise us to relay the instruction for that payment to your Bank.
You authorise us (and our third party suppliers) to contact your Bank, on your behalf, to retrieve account information requested by you. You explicitly consent to us (and our third party suppliers) having the right to act in your name to contact the Bank, and to retrieve and (in line with our Privacy Policy) use the account information, in respect of the account you connected with YottaPay App

8. Bank restrictions and YottaPay limitations

Your bank is wholly responsible for the account you hold with them. Your account connection with YottaPay App doesn't change your relationships with your bank and/or services provided by your bank. This applies even when any instructions or information regarding your bank account are viewed or transmitted via the YottaPay App.
Your bank is required by law to allow us to access account information for use in the YottaPay App, or to relay payment instructions, once you have explicitly consented to us doing so. In the highly unlikely event some banks may, however, impose restrictions (such as under the terms that you have agreed with them). It is your responsibility to check if your bank stops you from using the YottaPay App (for example, by prohibiting you from downloading your account information using tools like the YottaPay App). We have no control over your right or ability to view your bank account information or transact on your account.
On an ongoing basis, including each time you use the YottaPay App, you confirm to us that:
you are legally authorised for each Account in respect of which you use the YottaPay App (whether or not you are the account holder) and any joint account holder has explicitly consented to your use of the YottaPay App.
You may not use the YottaPay App in respect of any account you are not authorised to use.
We do not check account information, or payment instructions for accuracy, legality or otherwise. We are not responsible for the account Information, the way that your account operates (including the execution of payment instructions).
You acknowledge there may be issues with accessing Account Information or data from your connected Partner products and services, and this being accurate or up to date. For example, when displayed through the YottaPay App, Account Information is only updated as recently as is shown in the relevant page of the YottaPay App. You may be able to request a refresh through the YottaPay App if it appears to be out of date.
By uploading or submitting any information, content or materials to the YottaPay App, you allow us (and our suppliers) a worldwide right to use it only to provide the YottaPay App services to you. More information about how we use your information, and how it is held securely, is in our Privacy Notice.

9. Use restrictions

You must not:
use the YottaPay App in any unlawful way or in breach of these YottaPay App Terms, or act fraudulently or maliciously (for example, by accessing other people's accounts through the YottaPay App);
allow any other person to use the YottaPay App installed on your device;
infringe intellectual property rights in relation to the YottaPay App, or your use of it;
use the YottaPay App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other persons; and
attempt to alter or decipher any transmissions to or from the servers running any service (for example, by trying to break the encryption protecting those transmissions).

10. Personal information and third parties

We will never use your personal information for the purposes other than providing YottaPay services to you. This may include passing some of your personal information to our providers, for example to your bank for payment approval. Full details on data protection you may find in our Privacy Notice

11. Suspending and stopping your use

By Us
We may suspend or end your use of the YottaPay App, or part of it, at any time. We will usually inform you when this is happening but we can't always do so. We might take this action:
if you breach these YottaPay App Terms, for the reasons outlined below in this section;
in the event we are unable to identify you or authenticate your identity or validate your funding sources; and
in other circumstances where we believe that there is a valid reason (such as for risk or fraud management, or at your request if you suspect fraud).
We have no obligation to resume provision of the YottaPay App or services to you, or to re-activate your User Login, if suspended or closed. If we permanently end your use of the YottaPay App then: (a) the rights granted to you in these YottaPay App Terms end, and (b) you must stop use of the YottaPay App and remove it from your devices.
If we suspect that the YottaPay App's security has been breached, or we suspect unauthorised or fraudulent use of the YottaPay App, then we may suspend its use. If we do this, then we will (if the law permits) try to contact you to let you know.
We may also need to limit, block or stop your usage if we are required to do so by law.
You agree to provide us with information that we may request in order for us to carry out necessary checks.
In some cases, to enable us to lift a limit, suspension or other stop on your use of the YottaPay App, we may need you to provide us with further information.

By You
You may stop your use of the YottaPay App at any time by removing the YottaPay App from your device. Doing so will not automatically delete your user information that we hold. You can delete your user information in the YottaPay App If you forget to do this before removing the YottaPay App then you can get in touch with us at help@YottaPay.co.uk and we can delete it for you. We will also stop making your information available for active use after 1 year of inactivity on the YottaPay App. When your YottaPay App or user information is deleted, we will continue to hold certain information about you and your use for as long as it is required to enable us to comply with legal requirements, and for operational reasons such as issue resolution, complaint handling and “Know Your Customer” regulation.

12. Limitation of liability

We have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity. We also have no liability to you for any damage or alteration to your equipment including your devices as a result of the installation or use of the YottaPay App.
All information, content and material displayed on the YottaPay App is provided for information only. Accordingly, you agree that we are not responsible or liable to you for:
any action (or inaction) resulting from use of or reliance on information, content and materials displayed in the YottaPay App (or any loss or damage you suffer as a result);
third party sites or services linked to or accessed from the YottaPay App (or your use of, or reliance on, those sites or services); or
any dealings you have with third parties through the YottaPay App.

Our responsibility
We shall have no liability to you under or in connection with these YottaPay App Terms or your use of the YottaPay App (whether in contract, tort (including negligence) or any other cause).
If we are liable to you in relation to YottaPay and:
it relates to us not having met our obligations under the applicable law to protect your information or keep it secure, or it relates to any obligation under the applicable law that we cannot exclude (or limit, to the extent that it cannot be limited), then we accept that liability in full as required by the law; or
it relates to any other cause (regardless of the form of the action or timing) then we will only be liable to you for loss or damage that you personally suffer that is a foreseeable result of all such causes up to a maximum of ?50 in total.
We are not responsible or liable if the relevant cause arises from your breach or action (such as your fraud or us following your instructions), events outside of our control, or the need to comply with our legal obligations. Other sections of these YottaPay App Terms explain further things that we are not responsible or liable for. Nothing excludes or limits our liability for: death or personal injury caused by our negligence; our fraud or fraudulent misrepresentation; or, if we deliberately breach these YottaPay App Terms in a major way that is designed to harm you. Your statutory rights are not affected.

Your responsibility
You agree to reimburse us for any losses we incur as a result of your breach of, or failure to comply with, these YottaPay App Terms or if we suffer any losses as a result of your use of the YottaPay App.

13. Disclaimer

The YottaPay App and software are provided "as is" and "as available" without warranty of any kind.

Disable Android Overlay Functionality
Android devices allow apps to draw or run over other apps, or otherwise interact with other apps ("Overlay Functionality"). This functionality could be abused by third parties to capture the content of the YottaPay App and therefore poses a security threat. We strongly advise you not to allow other apps to use Overlay Functionality in order to prevent possible misuse of information such as personal information, access credentials or banking information. If you do permit other apps to use the Overlay Functionality then (unless it's caused by our failings) you are responsible for (and agree to hold us harmless from) any unauthorised access or changes to, or transactions on, your Account(s) resulting from the use of the Overlay Functionality.

14. Complaints

YottaPay appreciates it greatly if you notify us of a question or problem, because this gives us the opportunity to seek a suitable solution. It also gives us the opportunity to improve its service to you and other customers. YottaPay also has an internal complaints procedure. We aim to handle all problems, questions and complaints efficiently and quickly. If you have questions, problems or complaints, regarding the YottaPay App then please submit them to help@YottaPay.co.uk and include the following information: your name, telephone number; and, a description of your concern.
If after we have responded to your complaint you remain unhappy, depending upon the complaint, you may be entitled to refer the complaint to the Financial Services Ombudsman. More details can be found at https://www.financial-ombudsman.org.uk/

14. Changes to these App Terms

We may change the YottaPay App Terms at any time and will inform you of a change either through the YottaPay App, when you next start the YottaPay App, or by any other media that is available to us. The new terms may be displayed on-screen and you may be asked to read and accept them to continue your use of the YottaPay App. If these changes materially impact you or materially changes your YottaPay experience, we will strive to inform you through our regular channels at least 2 month prior to asking you for confirmation of the new YottaPay App Terms.
We will always act fairly and reasonably when we make these changes. The most common reasons that they will happen are if:
we're changing the way that an existing part of the YottaPay App operates, introducing new functionality, or withdrawing functionality;
we consider that we should take account of developments (or changes we reasonably expect to happen) in technology, security or industry standards and norms;
there are changes in the way that we operate (which could, for example, lead to some aspects of the YottaPay App becoming subject to a charge) or we think that we should explain something more clearly; or
there is a change in law (including industry codes) that we follow, or in response to decisions of a regulator or court.
If you don't want to accept a change we tell you about in advance, you can close your YottaPay App account. You can also end this agreement by closing your YottaPay App account at any time after we make the change but the change will apply to you until you do so.

15. About us

YottaPay and YottaPay App are the trading names of Yotta Digital Ltd, limited company registered in England and Wales, company number 12195240, 1 Plasmarl Terrace, Plasmarl, Swansea, Wales, SA6 8LU
We act under licence of Safeconnect Ltd, FCA regulated number 827001, issued for payment initiation services and account information services.
You can contact us at help@yottapay.co.uk

16. Other

We may transfer our rights and obligations under these YottaPay App Terms to another organisation, but this will not reduce your rights or those obligations. You may not transfer your rights or obligations to another person.
If we fail to insist that you perform any of your obligations, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. Any waiver would need to be given by us in writing.
Each of the conditions of these YottaPay App Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
Please note that these YottaPay App Terms, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
These YottaPay App Terms and our Privacy Policy are drawn up in the English language. All written communications between you and us relating to these YottaPay App Terms and our Privacy Policy are to be in English.
Version: 1, Published on 8th of October 2020, valid since 8th of October 2020

Our mission is to enable you to pay your friends and family, businesses, and charities the fastest and the most secure way.
Payments processed through Yotta Pay are being handled by your bank, and funds move directly from payer bank account to payee bank account.
We are not a bank, we do not open accounts for you, and do not handle or have access to your money. We only facilitate and organise your transactions. Each and every transaction is being confirmed by you via your mobile bank application. We do not access your mobile bank application usernames, passwords, or other security information, your ordinary level of security is not compromised.
We do not handle or store your card details, so it cannot be lost or stolen. Use of Yotta Pay requires only working mobile bank application on your mobile device.
We use proven bank grade security protocols, encryption, and employ every best practice security instruments currently available.

Personal data we collect from you is very limited, and we keep your information as concise as possible. When we ask you for additional information, it is only for the purpose of delivering you our services.
We do not sell your data to third parties.
Where we track your use of the App, we do this to continuously improve and personalise your experience.
Where we reuse your personal data, we do so to avoid asking you the same data twice;
We may pass your information to the parties you have a transaction with, for example, your postal address to the charity you support for the purpose of GiftAid claim, but we will only do so:
According to your explicit request
With your explicit consent
When it is clear to you what you sent
For what purpose these parties will use that data

You decide what banks to connect to the app or not.
You can disconnect a bank at any time.
You have the right to be forgotten: You can delete your Yotta Pay. We will then delete all data we have about you.

We want to create a relevant experience for you, so the data we collect might be used anonymously in communications such as:
Blog posts and infographics
Service update emails from Yotta Pay
Social media posts
Campaigns
Our public insights, posts and infographics are always anonymised and aggregated and can never be tracked down to you personally.

Your data is is stored in Europe and protected by European rules

Personal data you give us: You may give us personal data about you by filling in forms on, or interacting with, the App, our website, or by corresponding with us by phone, email or otherwise. Examples of personal data include:

name, address, email address and phone number
information we need to initiate and process the transfer of money on your behalf and send an instruction to your connected bank(s) (payment initiation services)
content you share with us in our community (Facebook, Twitter etc) or via our social media channels or via our Customer Care
Biometric data (such as fingerprint or facial recognition data) to grant access to our app on your device

Personal data we collect from you:

When you use the App or our website we may – ourselves or through our partners like Google Analytics - collect information such as:

IP address
device details
your login information
information about each visit you make to the App (such as page response times and length of visit)
location data
info about your use of the App or website through tracking tools
information we require to comply with our legal and regulatory obligations (such as “Know-Your-Customer” and “Customer Due Diligence”)
information to verify the data you give us
information from your phone (like contact details from your address book) if you use give us consent to use that data

We use well-known advertising platforms such as Facebook and Google to tell you about the App:

If you click through such an advert and agree to the App Terms, an automated process will confirm to the advertising platform that you have signed up to the App and how much you use the App
If you don’t use these platforms we will not collect or process this data

We use tools to improve the user experience of our website and to personalise your App experience. Therefore, we perform statistical analyses about the way you use our services, such as information on how you navigate, how much time you spend, how long you visit, and from where you came to our service. We use Google Analytics and Google Firebase software to process this information.

Your consent: We rely on your consent to process and use your personal data for the following purposes:

Initiate payments on your behalf
Inform you about payments sent to you by other Yotta Pay users
(Re)Using personal information we have collected to identify you and to verify your identity to validate the data we hold about you and enrich your data.
Run competitions and referral programmes that you enter.

Legitimate interest: We use your personal data on the basis of our legitimate interest and to your benefit so that we can:

Create a persona about you, so:
We can deliver you the benefit of our app
Provide you with updates about our services
Improve your experience of our service:
Assess the use of the App;
Help us identify people like you that might enjoy the App;
Make a secure connection between your device and the App
Take action if we need to defend our rights under the App Terms if you would misbehave or act in deviation of laws or regulations or our App Terms
Track and examine the use of the App and the website to prepare reports on its activities and analyse that data
Perform research and trend analysis to optimise your experience;
Creating content using some personal data will enable us to engage with you in a relevant and human way.
Engage and activate our users by:
Learning from beta services
Re-engaging our users on social media and via email
We avoid asking you the same data twice and you can always validate and update this data.
We could use your personal data in an anonymised and aggregated form to enrich content in:
Blog posts and infographics
Emails, such as service updates
Social media posts
Campaigns
This will never contain data or insights or information that can be tracked down to you personally.

We will always use the minimum data required and will process to the minimum extent required.

Legal obligations: We will also process your personal data where we are under a legal obligation to do so to:

Identify you and verify your identity to comply with our Customer Due Diligence and Know-Your-Customer obligations
Prevent and detect fraud, money laundering, other crime, and security issues
Comply with laws and regulations, as well as any sector-specific guidelines and regulations.

Please be aware that if you do not want us to process the data for the purposes set out above, that we cannot deliver you our services.

You have the right to stop processing your data (right to object):

The App is designed to put you in control and enables you to withdraw your consent by:
Deleting your account or deleting a connected bank
Disabling tracking your use of the App in the Privacy Settings of the App
Sending us an email with the request to be forgotten if any of the above does not work or if you cannot connect to the App.
You have the right to ask us not to process your personal data for marketing purposes:
You can always unsubscribe to our emails and campaigns
You have the right to object to us processing information about you where we do so on the basis of a legitimate interest. If we cannot make that work, it could mean that we may not be able to provide you with the App at all.
This would not invalidate any processing of the personal data prior to your withdrawal of consent.

Your other rights are:

Right of access and data portability: All data that you have provided us is accessible in the App.
You can request a copy of all personal data you have provided us through the App.
If technically possible, we will help you to automatically export this data to other platforms or users.

Right to rectification: You can control your data through the App. Where you cannot change this data through the App, you have the right to ask us to rectify inaccurate or incomplete personal data which we have about you.

Right to erasure: You have the right to ask us to erase your personal data:

Your data is stored in the UK.

We are committed to ensuring that your personal data (including your Account Information and financial details (described in the App Terms) is secure.
In order to prevent unauthorised access to or disclosure of it, we have put in place suitable physical, electronic and operational procedures to safeguard and secure the personal data we collect about you.
In particular, we protect your personal data by deploying SSL and high standard encryption algorithms.
We also ensure that we meet security standards imposed by law that are applicable and fully follow the guidance of FCA and other relevant regulators on Open Banking and other frameworks we may rely on.
We will never ask your PIN or other security credentials.

Help us protect you:

To help us protect your personal data, you agree to comply with our security notice and procedures, including periodic updates. You will be notified about all relevant updates in time.
You also agree to take all reasonable steps to prevent the unauthorised or fraudulent use of your User Login or PIN code, or other security credentials.
If you find out or suspect that your App's User Login, PIN code, or recovery code has been lost, stolen, or someone has used it without your permission, you must tell us as soon as possible.

Other than what is described above, we will only share your personal data in a very limited way. This will happen either where we need to use services we cannot build ourselves or have a duty or legal obligations to disclose it:

Our service providers (including their sub-contractors). This may happen where they help us to run our service or the technology systems that are needed to operate our App and services. This includes:
Regulators in connection with their duties, such as crime prevention or carrying out regulatory oversight of what we do.
Fraud prevention agencies and law enforcement agencies, to prevent and detect fraud, money laundering or other crimes.
Data storage providers to safely and securely store your data.
Aggregation service providers, where necessary in order to retrieve Account Information for use in the App on your behalf.
Identification and verification service providers, to help us adhere to our legal obligations to verify your identity and the information you give us.
Social Media Platforms via anonymised campaign-IDs so that we can provide relevant content to you on Social Media.
Email services e.g. to send you regular updates or communication.
Customer relation management to provide you with customer care services.
Website and app analytics to provide you with the best experience.

We are only allowed to keep your personal data for as long as it's still necessary for the purpose we initially required it.

But as we are in financial services and bound by strict regulations, this means that we need to retain the data we hold about you for a minimum of 7 years after termination of your Yotta Pay account. If regulations require us to retain it longer or delete it sooner, we will follow these retention periods.

If you delete your account or invoke your right to be forgotten, we will use feasible solutions to make it no longer directly available in our systems, like archiving it, and we will no longer process your data.

Our contact details
Yotta Digital Ltd, 1 Plasmarl terrace, Swansea, Wales, SA6 8LU, company number 12195240
You can exercise any of the rights under this privacy notice or contact us at: info@yottapay.co.uk

You have the right to complain to the privacy regulator. In the UK, the privacy regulator is the Information Commissioner's Office (the "ICO"). The ICO can be contacted at:
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745
Email: https://ico.org.uk/global/contact-us/email/

Privacy notice Version 1, effective 01 October 2020